Owner reporting
You should be able to trace any number on your statement back to the booking behind it. Many short-stay statements do not let you do that. Ours does.
Who this is for
- Owners who have received a statement they could not reconcile.
- Owners who need figures their accountant will accept at tax time.
What the statement shows
First, gross accommodation revenue for the period. Then every deduction, line by line, in dollars: channel commission, payment processing, our management fee, any cleaning or consumables charged to you rather than the guest, and any maintenance you approved. Then your payout, which is simply the revenue minus those lines.
The statement also shows the bookings the revenue came from, your occupancy for the period, and the average nightly rate achieved. We do not report a figure we cannot show the basis for.
Gross revenue is not your income
The most misleading number in this industry is a gross booking total presented to an owner as earnings. On our statements, every headline figure is followed by the deductions taken out of it, and those deductions add up exactly to the payout shown.
Costs we do not deduct — strata levies, council rates, insurance, land tax, mortgage interest and depreciation — are listed separately, so that when you compare short-stay against a long-term lease you are comparing the same thing.
Where the numbers come from
Bookings, payouts and channel fees come from the same system that runs your calendar, the guest messaging and the cleaning schedule. The statement is generated from that data rather than assembled by hand, which is why it always adds up.
Inclusions
What is included
- Monthly owner statement with every deduction shown in dollars
- Booking-level detail behind each period's revenue
- Occupancy and average nightly rate for the period
- A list of the costs the payout does not cover
- Figures your accountant can trace at tax time
Questions
Common questions
How often do owners get a statement?
Monthly, covering the previous period, with the booking detail behind it available on request at any time.
Does the statement show what I actually earned, or the booking total?
Both, and it labels each clearly. It shows gross accommodation revenue, then each deduction in dollars, then your payout. The deductions add up exactly to the payout.
What is not included in the payout figure?
Costs we do not deduct: strata levies, council rates, insurance, land tax, mortgage interest and depreciation. We list them on the statement so the payout is not mistaken for your net position on the property.
Find out what your property should earn
A range, with the assumptions written down — including when the honest answer is that this is not the right service for your property.