Owner reporting
You should be able to trace any number on your statement back to the booking behind it. Many short-stay statements do not let you do that. Ours does.
Who this is for
- Owners who have received a statement they could not reconcile.
- Owners who need figures their accountant will accept at tax time.
What the statement shows
First, the accommodation revenue received into our trust account for the period. Then every deduction we make, line by line, in dollars: our management fee, any cleaning or consumables charged to you rather than the guest, and any maintenance you approved. Then your payout, which is simply the revenue minus those lines.
Channel commission is not a line on the statement, because we never receive it. Airbnb, Booking.com, Expedia and most other platforms take their commission — generally 15% to 20% plus GST, varying by platform and booking type — before they send the booking payout to our trust account. Every revenue figure on your statement is a deposit that actually reached trust, so the statement always reconciles to the trust records. If you want the commission on any booking or period, we will pull it from the platform reports for you.
The statement also shows the bookings the revenue came from, your occupancy for the period, and the average nightly rate achieved. We do not report a figure we cannot show the basis for.
Gross revenue is not your income
The most misleading number in this industry is a gross booking total presented to an owner as earnings. Our statements start from what actually reached trust, after the platforms have taken their commission, and every deduction we make is shown so they add up exactly to the payout.
Costs we do not deduct — strata levies, council rates, insurance, land tax, mortgage interest and depreciation — are listed separately, so that when you compare short-stay against a long-term lease you are comparing the same thing.
Where the numbers come from
Bookings and payouts come from the same system that runs your calendar, the guest messaging and the cleaning schedule. The statement is generated from that data rather than assembled by hand, which is why it always adds up.
Inclusions
What is included
- Monthly owner statement with every deduction we make shown in dollars
- Booking-level detail behind each period's revenue
- Occupancy and average nightly rate for the period
- A list of the costs the payout does not cover
- Figures your accountant can trace at tax time
Questions
Common questions
How often do owners get a statement?
Monthly, covering the previous period, with the booking detail behind it available on request at any time.
Does the statement show what I actually earned, or the booking total?
What you actually earned. It starts from the revenue received into trust, which is after the booking platforms have taken their commission, then shows each deduction we make in dollars, then your payout. The deductions add up exactly to the payout.
What is not included in the payout figure?
Costs we do not deduct: strata levies, council rates, insurance, land tax, mortgage interest and depreciation. We list them on the statement so the payout is not mistaken for your net position on the property.
Find out what your property should earn
A range, with the assumptions written down — including when the honest answer is that this is not the right service for your property.